I love Apple!
My TiBook went to AppleCare again two weeks ago for a replacement of its hard disk and some random problems detecting the lid closing. Except for that, it was working fine but the fact that it's two and half years old was becoming more and more visible. It's well known that Apple had a problem with the paint of the Titanium PowerBooks (which wears out pretty badly), and mine was no exception in this regard.
Today I got it back, and I didn't believe my eyes when I saw it. Not only AppleCare changed its disk, as expected, but they also changed its whole case! So except for the lid and the bottom, the whole case is brand new! I guess it's in relation with the lid detection problem more than with the paint, but it was a great surprise! And the trackpad is brand new too, BTW (it probably just came with the top of the case). But wait, that's not all: when I read the repair report, I found out that they also changed the combo drive! (Maybe it shouldn't have been that noisy when inserting/ejecting a disk, after all.)
So as you can probably imagine, I'm very happy. :D
Thank you, thank you, thank you, Apple! You're definitely the only company I know that shows so much care for its products and its customers. I don't know what I'd do without you! :)